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Reference Items by UID

Related products:Freshservice
  • July 5, 2023
  • 0 replies
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the_freshest
Apprentice
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ability to tie ticket categories, business locations/sites, Company's, etc. to an internal UID? This way, if something gets renamed, like a ticket category, or business facility, all historical tickets, and active tickets or automation flows wouldn't break as they would be referencing the UID, and not the displayed value itself