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Regular expressions for automations

Related products:Freshdesk
  • Aug 4, 2023 1:20 PM UTC
  • 0 replies
  • 37 views

When making automation rules, I would like to be able to use pattern matching (regex) for selecting if automation should be run.

For example a useful rule would be: if description or notes contains text that matches my pattern, set a tag. For example, if case contains sensitive information following a certain format such as ssn, add tag to case.