Often we find it useful to indicate a link or relationship between two or more tickets, that could be for the same or related/similar issue. That could be for a different reporting contact/customer, and any of the “related” tickets might already be resolved.
Currently, we end up adding related or similar ticket IDs in the summary of the ticket, but then you need to do the same in both tickets if you want to convey this relationship from both directions.
I don’t want to link to a tracker or use parent child, but simply provide a convenient way of viewing and navigating between tickets that would compliment each other, or add some background, and not simply rely on ticket IDs or hyperlinks in the summary, or a reply/note.
