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Remove agents ability to assign tickets to other agents?

Related products:Freshdesk
  • April 25, 2016
  • 3 replies
  • 23 views
T
Apprentice

Is it possible to remove an agents ability to assign tasks to another agent?

Make it where they can only assign tasks to themselves? 

3 replies

R
Community Debut
  • rlmedlin
  • Community Debut
  • February 6, 2017

Was there ever a solution to this?


A
Contributor
  • atorres
  • Contributor
  • February 7, 2017

I've setup an observer rule to create this functionality.


The rule watched for agent updates on the tickets and it assigns the ticket back to the agent performing the action.

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Thanks for the tip @Alex.


If you're wondering how to set this up, please check the image below:



Cheers!

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