Is it possible to remove an agents ability to assign tasks to another agent?
Make it where they can only assign tasks to themselves?
Closed
Remove agents ability to assign tickets to other agents?
I've setup an observer rule to create this functionality.
The rule watched for agent updates on the tickets and it assigns the ticket back to the agent performing the action.
+12Thanks for the tip @Alex.
If you're wondering how to set this up, please check the image below:
Cheers!
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