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Remove agents from being selected, f.e. if they have quit

Related products:Freshdesk
  • Nov 1, 2022 4:13 PM UTC
  • 0 replies
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Hi.  We have agents that have quit but I don’t want to delete them because then I loose some of the history and statistic regarding those agents.  I also don’t want to move their tickets to another agent as that also creates a dilemma in the same way.  Please find a way to remove those agents from being seen and selected for other agents when working on tickets.