When someone replies to a ticket email and includes me directly, I get 3 emails:
1. Direct from the user
2. "New Reply Received" message (Agent Notifications - Requester Replies to Ticket)
3. "New Comment" message (CC Notifications - Note Added to Ticket)
It would be great if FreshService could detect that the Agent email is also the CC email, and that the original email included both, and reduce emails accordingly.
In this case, FS should see that I've already directly received the email, and not fire the rules for 2 and 3.
