+7USER STORY:
As a: User in a small company that doesn’t have separate support agent groups, such as Freshdesk’s default Customer Support and Escalations
I’d like to: Remove the Group Ticket field, or at least hide it in the Agent Ticket view
In order to: Simplify the interface and thus our ticketing process
+7Hi
Greetings from Freshworks Community!
I understand your situation. That is possible using an Application.
Please navigate to Admin->Apps, then search for “Hide Fields” Application and install it to your system.
It will ask you to type your Domain(xxxyyy.freshdesk.com) & your API Key, which you can find under Profile settings.
And you can hide the Group Field based on any condition that you give. Please check the below Screenshot for reference:
I hope this helps! If you have any queries or if you need more help, please do reply back to this thread.
Regards,
Jebas D.
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