Hi all
As part of integrations with ServiceNow, we have successfully created bi-directional integrations that allow both side to interact with each other through notes. I am, however, experiencing a problem interactions between Freshdesk and ServiceNow are being formatted to include html tagging as the note is consumed and processed by ServiceNow. I am looking to REMOVE all HTML tagging as part of the outgoing REST message to ServiceNow.
How Freshdesk is configured:
What we are getting in ServiceNow:
Sample code on how to tell Freshdesk to NOT send the HTML tagging would be exceptional.
Thank you!
