Remove moderation requirements for established users

Hi Scott, I am assuming you are referring to our Forums. It would be great if you can give more light on your requirement so that our community can share their thoughts as well. Also, kindly let us know the criteria by which you qualify established users.

@Scott sorry for intervening but couldn't help it. I also feel frustrated when the tempo of the conversation is lost due to moderation lag.

@Sajesh,

this is a suggestion. Use an algorithm like:

SCORE =

K1 * [ Number of ( approved ) comments posted by the user ] +

K2 * [ Number of upvotes to comments posted by the user ] +
K3 * ] Number of likes in topics opened by the user ]

K1, K2 and K3 are impact factors for each term, which you will choose.

For example, if you think that one upvote is 5 times more important than a comment and that one like is 3 times more important than an upvote you get:

• K1 = 1 ( the baseline )
• K2 = 5 ( = 5 * K1 )
• K3 = 15 ( = 3 * K2 )

Then, calculate the SCORE value for all your current users and see what its minimum value is for a specific fraction of the users to be consider as "established users" ( say 1 in 10 users - you will also decide this ).

Note that SCORE could also be used as a "reputation" indicator for the users which is a feature some forums have.

Sounds awesome.  My main thing is that it should be "all or nothing" in a way.  If you want to require new posts to be moderated, that's fine.  However when I post a question and support staff ask for more information then I can't respond immediately it's a pain.  Similarly, only requiring certain comments to be moderated (those with images/links) is a challenge too.

Also, Thanos mentioned that many online communities have reputation systems.  This works well, it allows the community to "moderate" all posts in essence.  It reduces Freshdesk's overhead by crowdsourcing "trusted users".