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Remove possibility for agent to close the ticket from the list view

Related products:Freshdesk
  • November 18, 2024
  • 0 replies
  • 18 views

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An agent has the possibility to Resolve the ticket from the ticket list/card view. Is it possible to remove the status ‘Resolved’ and ‘Closed’ from the ticket list page so users can only use ticket details page to close/resolve the ticket.
 
As our portal uses the company mandatory app but we observed many user are closing the tickets from list view, which is not handled by the app. Due to this the tickets are still not linked to the company as the app doesn’t work in the ticket list view.