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Remove Requirement for Customer E-mail Address

Related products:Freshdesk
  • June 17, 2013
  • 1 reply
  • 19 views
D
Apprentice

I would like to recommend the following:


When I create a new customer, remove the requirement for a customer e-mail. We do phone support and thus sometimes don't require e-mail verification with the customer for support. 


Otherwise, is there a way to bypass the e-mail requirement for a new customer?


Thanks!

1 reply

V
Contributor

Hi 


We've already implemented this and its not mandatory to use an Email address to create tickets, i.e from the Agent POV.


Whenever an Agent submits a Ticket for a USER, they can simply use the Phone Number and associate it to the USER and submit a Ticket.


Currently we don't have plans to add this function for the End User, since there will be no control over SPAM if we allowed anyone to use a Phone Number and submit a Ticket. 

We may look towards this in our later updates.


regards

vijay

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