While we use Freshdesk for customer service inquiries, we haven't been using it for our FAQs. I like the knowledgebase, but don't want to send customers outside of our site to see the information.
I've been playing with the widget. I like the deflection option because it's clear that nobody looks at the FAQs before writing to ask questions. What I don't want, though, is the article link next to each article title, which takes the customer to the portal (if I have the term correct). For our purposes, the portal is just too comprehensive. We don't want to confuse them with a second "LOGIN," nor do we need the ability to Check Ticket Status. In fact, as a retail store, we don't really want customers to think of them as "tickets" at all; they submit a request and we respond directly.
So basically I want to use the widget, but not the portal. Is there any way to remove the article links from the top of the articles?
And, sort of related, is it possible to link to one knowledgebase article from another in the widget? The HTML editor removes the onclick tags.
