The request description is very useful for a user submitting a ticket, but it can take up lots of space on the actual ticket agent view. (Oddly, this is collapsed by default for the end user, who needs it, and expanded for the agent after submission, who doesn’t.)
We would like the ability to remove the request type description for the agent ticket view once submitted, or at least have that collapsed so it’s not viewable by default. We’ve heard this request from several agents.
