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Remove ticket notifications for a single contact

Related products:Freshdesk
  • September 30, 2020
  • 0 replies
  • 5 views

Good morning,

due to work needs we had to leave an email for another ticket portal. 


The idea is to receive the first report on our freshdesk anyway. The problem is that if the notifications remain active the two systems loop.


Is there a possibility to remove notifications only for a specific contact in the address book?