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Remove unnecessary fields

Related products:Freshdesk
  • February 2, 2023
  • 1 reply
  • 61 views
skylink_marcel
Apprentice
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Hello,

 

there are many fields that we will never use for our own internal use. For example the “type” field on tickets or the twitter fields etc. It would be nice, if we could remove those.

 

Best regards
Marcel

    1 reply

    Srivi
    Community Debut
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    • Srivi
    • Community Debut
    • February 3, 2023

    Hello Marcel,

    Type field is a default field and we do not have an option to remove the default fields. But we can HIDE/DISABLE the fields by using an application. You can try using HIDE fields or HIDE/DISABLE ticket fields application.

    About the App:

    Hide Fields: This app lets you hide ticket fields in a ticket based on preset conditions. Other than the mandatory fields, you can select which fields to be hidden based on dropdown fields, dependent fields, user roles

    Hide/Disable Ticket Fields:

    Some of the benefits of this app are:
    1. Display tickets field relevant to agents.
    2. Useful when a ticket field is used to hold background information that is of no relevance of value to an agent.
    3. Reduce unnecessary clutter on agents’ interface.
    4. Improve agents’ productivity

     

    We offer a Complimentary consultation service to help our users determine the best course of action for their specific requirements. If you're interested, please Click here to book a complimentary 1:1 consultation session with our product expert.

     

    Srividya
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