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Remove unsubscribe function from proactive outreach emails

Related products:Freshdesk
  • June 26, 2020
  • 2 replies
  • 81 views

Hi there, 


When I was testing with proactive outreach, I included a test email address in the csv to verify what the customers get delivered. 

I was surprised to see the line under my sent email.

Click to unsubscribe from these emails

 Is it possible to deactivate the inclusion of this line myself? 


Looking forward hearing from you. 

2 replies

hemanth.ramya
Community Manager
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  • Community Manager
  • August 27, 2020

Hello Luuk,


Apologies for the delay in getting back. At the moment this wouldn't be possible but we are happy to explore the possibilities of this feature being picked up. You can follow this space for any updates on the new features/enhancements from us. 


Thanks!



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  • Contributor
  • December 1, 2025

Any news on this?