Currently, when using the "Send and set as" function (button), all Automations already created run after the reply is sent and after the ticket Status has been changed. I would like to alter when automations are fired for the "Send and set as" function:
Current automation workflow:
- Reply is sent
- Status is updated
- Automations run for #1
- Automations run for #2
Proposed change:
- Reply is sent
- Automations run for #1
- Status is updated
- Automations run for #2
Currently, my automations for sending a reply (see #1) are overwritten by my automations for #2. I would like automations to be triggered after each ticket event performed.
I leverage automations quite a bit to help my team perform less clicks for each ticket update. The proposed change will help my team become even more efficient.
I leverage automations quite a bit to help my team perform less clicks for each ticket update. The proposed change will help my team become even more efficient.
Thank you!
Dathan
Dathan
