Reorder ticket views

Please add this! 

Hello everyone,

We have addressed this in our new UI. The views are segmented in the following order, each arranged alphabetically within the set of views.

1)Views created by me that are accessible only to me.
2)Views created by anybody that are accessible to my groups/everyone..

3)Default views.

You still won't be able to re-order the views but we believe that this arrangement would be more logical and should address the problems caused by ordering views by created time.

Regards,
Sudharshan Karthik
Product Manager

Hi,

Can you confirm when this change will go live?  I went on to the live interface but still looks to be the same.

Rhodri.

This has not addressed the issue, come on freshdesk this has been open over 3 years!

How hard can it be to create a screen that allows us to enter a number to order views in this list...

I currently have to delete all the views and recreate them in the order i need to show, not practical.

Hello Rhodri,

This change is live in the new UI(Mint) and not in the old UI.

Hello Tom,

Do you have a lot of views? If what we have done doesn't work we will look at helping you reorder views. We understand that we haven't been great at responding to forums requests and we will get better at communicating regularly and make sure we update regularly.

Regards,

Sudharshan

So how do we switch to the new UI(Mint)

Rhodri.

Rhodri,

If you can email me at sudharshan(dot)karthik(at)freshworks(dot)com, I can enable the new UI for you.

Sudharshan

That sounds better (sort of) - but it still doesn't really address the request.   I certainly wouldn't call it "fixed" - just changed.

I agree with Scott. It is not fixed, just different.

Is there an eta on the alphabetical ordering here?  It is definitely something that would be really helpful for us!

Hello Matthew,

I'm happy to report that the alphabetical ordering has been implemented in the Mint experience. Please do let us know if you would like to try out the Mint experience by sending an email to support@freshdesk.com.

Thanks,

Sudha

Can anyone tell me if the A-Z view works and how to do it as I cant seem to find out how to do it.  

Thanks in advance