Without a CSS coder it is very dificult to re organizae the Service Requests other than alphabetically. What would be really awesome is if there was an option to have the default page NOT list the service requests alphabetically. Instead maybe it could list the items by the Category visited the most by the signed in user? Maybe eleminate the ability to view the entire list and have it be blank until the requestor clicks on the category.
That would be super helpful from an agent’s perspective becuase a lot of requestors while find ways to make it easy on themselves. They will click on the 1st thing they see then submit the incorrect item with the incorrect request, then need to resubmit after the agent has asked that they resbumit correctly.
I think the above suggestions would help with these issues.
