When I have replied to a ticket, the person that sent the ticket doesn’t receive an email of the reply to the ticket, anyone able to tell me why they don’t receive the reply?
New Idea
Replies to tickets
+1
+14- Top Contributor ⭐
Is this a new function you want or help with something that don’t work?
- What do you mean with replied?
Do you add a public note?
You press the reply button in Freshdesk? - How are your notification settings setup?
+1I didn’t know the notifications were automatically turned off, thank you for asking about those settings
+14- Top Contributor ⭐
I didn’t know the notifications were automatically turned off, thank you for asking about those settings
Never seen that but someone with admin rights could have change the setting at some point when testing and forgot turn them on again.
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