There is commands that we can use inside the reply text to change like an example the status of a ticket?
I ask that because I cant nearly not use the mouse in some ocasions, but if I want to send and set status to Waiting Customer I need to use the mouse.
+12Hello Andre,
There are quite a few keyboard shortcuts available and you can find them by hitting '?' on your Freshdesk instance. There's one available for 'Send and set status'. This shortcut can help you to send a response and also set the status of the ticket at the same time.
Hit 'alt+command+enter' to open the 'Send and set as' dialog box in the reply window.
Cheers!
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
