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Reply email automatically set to incoming email

Related products:Freshdesk
  • April 3, 2012
  • 3 replies
  • 22 views
J
Apprentice
I have received tickets from my affiliate email address.  When replying the from email address defaults to the support email causing me to remember to manually change the from email to my affiliate email address.  Can this be changed to have the system automatically have the from email that matches the incoming email selected on replies?

3 replies

V
Contributor
Hi Jamie

Yes, we are working on this right now and will be available soon

regards
Vijay
O
Apprentice
  • owen
  • Apprentice
  • March 19, 2016

I would like to add to have this apply to Email Notifications automatically sent to requesters, AND to emails being sent automatically through Dispatch'r rules (dispatch'r sent email to request'r).


This is VERY important for my setup.

I see that 4 years ago this was planned...any ETA?


aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


The reply email now gets automatically selected based on the TO address specified in the initial email sent by the customer.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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