It would be nice to have a converse button ,
Dependant on the final arrival of parent and child this might solve my problem
What I would like is a reply button that did not include the content of the orginal mail and subsequent conversations as we might have happened.
Sometimes we have gone off topic and I do not need to send the earlier conversations, particularly where the users have included multiple screen shoots. I have to click reply to the mail then delete out all the old text.
Basically I the ticket to hold the new correspondence but the email out not to include the original conversations.
