I can see "Remove formatting" botton in new ticket text box but When we replay from ticket, we cannot see "Remove formatting" botton.
Why don’t you have Remove formatting botton in replay text box.
New Idea
reply text gui does not have "Remove formatting" option
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.