Hello,
my Company is using Freshdesk as our ticketing system for our customers since we switched from MS Dynamics NAV.
Freshdesk offers a lot of cool things, but we are missing a crucial thing so far.
It happens a lot of time that we get some mails from third-parties concercing some of our common customers. When we get the mail we have to change the contact through the ticket details but then we cannot reply to initial contact easily.
We would like to request something like that:
When you get an email/note, you have an extra button for replying to this note from this sender. Not only the forward option where you have to fill in the email adress.
As an extra it would be awesome if you can see the email adress in the added note.
Thanks for your time and Feedback.
If you have any questions regarding my idea, just hit me up :)
