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Reply to those in Copy

Related products:Freshdesk
  • June 11, 2019
  • 1 reply
  • 6 views
R
Skilled Expert
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Hello


We have on a regular bassis a need to reply only to the person in CC on a ticket - would be great to have that option with an option to inform the submitter at that point. Possible? At the moment we have to send an external email and copy in the ticket.


Thanks

1 reply

hemanth.ramya
Community Manager
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  • hemanth.ramyaCommunity Manager
  • Community Manager
  • April 18, 2020

Hello Richard!


Thanks for your suggestion. At the moment this wouldn't be possible but we are happy to explore the possibilities of this feature being picked up. You can follow this space for any updates on the new features/enhancements from us. 


Cheers!

Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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