We frequently receive tickets from customers that require liaising with either another department or external companies.
If we forward a ticket to an email address and they reply, we are unable to reply directly to that message.
It would be useful if there was an option to reply to a response to a forwarded message.
Many thanks
+12Hi,
Sorry that we've kept this post unattended for a very long time. Forums have never been our forte but we're trying to increase our presence here :)
This feature has been in place for a while now wherein the agents can reply to an email from a 3rd party . Here's a snapshot of the option :
Cheers!
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