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New Idea

Report only users

Related products:Freshsuccess
  • September 1, 2022
  • 1 reply
  • 33 views

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Please can you create a new license type at reduced cost which allows those users access to the reporting / analytics only.

We have management that has no interest in other areas of the system but would need to monitor, report, and take decisions based on the performance.

I read in a old post that Freshdesk created the ‘scheduled’ report option for this purpose but that falls short as there will be a need to interrogate the data dynamically outside of a predetermined format.

A day pass is not realistic as this will be a permanent requirement.

1 reply

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I second this! It seems like a bit of a rip-off that we have to purchase a full agent license just for showing our analytics on a TV screen in the room!