I would find it useful to see a snapshot of each agent's unresolved ticket totals. That way I could compare at a glance their open tickets. The current reports show how many were opened during the report period, but not how many are currently open for each user.
Closed for Voting
Report to view all unresolved tickets per agent
Turns out that this feature already exists. To find it, go to the Dashboard and click on Unresolved Tickets in the upper right section of the screen. From there you may have to select Agent instead of Group. So only 1 or 2 clicks off of the Dashboard.
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