If we knew what our users had been searching for in the knowledge base it would help us provide content that met their needs. So we'd like to be able to review the history of all searches on the knowledge base, or generate a report to summarize this information.
Ideally, something like google trends. But something way more basic would work, like a list of searches or search words, sorted lexicographically.
These could be downloaded from the support portal in a CSV format log file so that we could use excel and other tools to inspect/search/sort/analyze the data.
- Data fields might include:
- Date
- Time
- Search - the text entered by the user
- User name - do we know who made this search?
- Remote IP address
Once we know more about the data we could make other suggestions about how this data could be served up from the support portal.
A related idea would be: view searches and page views by registered users. What is a specific registered user looking for and looking at? That could be very interesting.
