The reporting in Freshdesk doesn't really support our needs. An example is the phone reports do not exclude calls outside of business hours.
If we could grab ALL the data available and dump it into excel each evening, then we could create any reports we like as quickly as we like?
Would this be useful to others?
+12Hello,
Freshdesk allows you to schedule the export of ticket properties based on a specific pre-saved filter. You can read more information about this feature here.
Cheers!
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