Reporting: Detailed Solutions (Knowledge Base) Reporting is CRITIAL

I would also like to see a way of reporting on knowledge article attachment to cases so we can ensure that every ticket logged is covered by an article in the KB. Currently, you can only link or insert the KB, not create am object relationship between the ticket and the solution. 

Hey everyone who has ever commented on the thread for fresh desk to implement knowledge base reporting: 

Just a thought:

If we all comment on it again, and request them to do this... maybe we'll get what we want, and finally be able to see the reports for what people find useful and what they don't. Seeing as people can "like" and "dislike" articles, the data is in the system somewhere. 

I mean, it's only been requested for 4 years, and they still haven't done it..... 

I also need to be able to measure who on my team is contributing to Solutions.  This is important information, but is pretty much impossible to get to as our database grows.

They have been promising this reporting for over four years and there is NOTHING, so much for what a customer needs.  We are also looking at ZenDesk, just because we can get the data we need on article click through and other analytical data!

I also want this and agree 100%.
So how else do I judge if my KB is responsible directly for a reduction in ticket volumes?

Come on FD - pull your fingers out!

Bumping this thread once again - 5 years later and still nothing. Any updates from the Freshdesk team on this one?

Two years ago you posted that this was a priority. Where is it? It was requested 5 years ago!!

So it's been a couple of years.. are there any plans to put some actual reports in for the knowledge base? How many views is nice, except that I have to take screenshots every few weeks and then compare them, which is pretty labor-intensive (especially since I can't do it with one screenshot, it takes about 4 or 5). I can't even download a list of articles and the basic stats that are there. It would also be EXTREMELY helpful to know where the views are coming from - a widget on a particular URL, for example - or who is looking at the article (a contact that is signed in, for example). I'm looking at the stats and since we like to demo the widget, I have no idea how many of our views are tests and how many are real. Help! Thank you!

Any updates on this? Is it ever going to happen?

Some of these little quirks are certainly not favorable. We are migrating to Zendesk instead since we now have a budget for that. Its a shame because hands down Freshdesk is the great competitor to Zendesk but because it lacks in some of the basic features you would think would be available and not, thats its downfall. Make it easier to bring your own SSL, expand on reporting, bulk operation features for tickets, then Freshdesk will be able to more solidly keep clients. I have personally enjoyed its use though and it is great for small companies.

Only for the 2 upper tiers... doesn't work for small businesses

Is it immediately available?  Also, is "Analytics" supposed to still be in "beta" mode?

This is great thanks for the information

vmware