What we're finding is the reporting is quite limited. There seems to be a lot of tickets that give you summary and at a glance information but very little that gives you detailed information of the various tickets (logged, time to first response, resolution time, close time etc.). You need a break down by ticket as well.
Further more, it appears impossible to report by 'Group' as it does not appear in the filter selection.
Can this please be add because reporting in FreshService really lacks some very basic ITIL reporting requirements.
