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Reporting Manager and Department Head is the same

Related products:Freshservice
  • January 7, 2020
  • 0 replies
  • 32 views

Hey,


we have users where the reporting manager and the department head are the same. Unfortunately this triggers a silly situation when we use staged approvals, the manager has to approve twice.

I know you can send approval requests to both of them in a single step and this only triggers a single mail, but would prefer to have it staged where applicable.

Any change making this a tiny bit more intelligent in the specified scenario?