Skip to main content
Closed for Voting

Reporting on email volumes, not just tickets

Related products:Freshdesk
  • January 3, 2020
  • 1 reply
  • 9 views
M
Apprentice

I am trying to report on the number of emails we are receiving and sending, but I can only seem to report on the number of tickets. Does anyone know if this can be done and if so, how to do it?

1 reply

suprabha.somanathan
Community Debut

Hi Max,

Sure, You could use the metrics 'Agent reply count' and 'Customer reply count' in Analytics to track the actual number of outgoing and incoming email replies respectively rather than the number of tickets. 

Hope this helps!


Suprabha, Freshdesk Community
Terms of UseAccessibility statement