Hi,
I'm trying to create a report / Analytics Dashboard to show the number of tickets handled by agent on any given date range. At the moment I can only see date values of tickets created, reopened or closed. I would like to be able to show all ticket interactions regardless of ticket status. Is this possible?
Thanks
Dan
Dan,
Sure, You could apply one of these metrics - Agent reply, Agent responses and Agent interactions to report on the tickets 'handled' by specific agents. Please find more on what data do each of these metrics correspond to, here. Hope this helps!
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