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Reports

Related products:Freshdesk
  • June 26, 2013
  • 1 reply
  • 30 views
S
Apprentice

 I agree with many who posted on this site that reporting needs some attention.

Exporting info is acceptable sometimes, but having the reports in Freshdesk would be much better.


1.Reports should have hyperlinks.  Ie.  If I run a report on all tickets for certain criteria,  I could click on the ticket and it would open on another screen.

2. Ticket reports can't be filtered by status. If I want to see all the pending or custom status, It would be beneficial to be able to do that.


Please work add aditional filters on reports - especially ticket report. 

1 reply

V
Contributor

Hi Richard


Not sure, if you checked out our new reports, which are available in Estate plans.

We've included all/maximum metrics that can be used in a Helpdesk environment and provided heavy filtering and customization options to them


Since there was heavy R&D on these reports, we had to put them in the Estate plan.

You can give it a try once and see How they can help you out


As for clicking on Tickets from Reports, we will look into the feasibility and try to address them in our later updates.


regards

vijay

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