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Reports for Knowledgebase Usage and Statistics

Related products:Freshdesk
  • April 11, 2019
  • 2 replies
  • 20 views
D
Apprentice

Hi.


I'd like to see some out-of-the-box reports on Knowledgebase Usage and Statistics.


Some information I'm interested to know:


  1. how many times/users go to our Knowledgebase?
  2. how many searches they run?
  3. how many times they find a matching article (success/hit rate)?
  4. how many times they find nothing (not successful/miss rate)?
  5. what their searches are (ie. what did they type in the search bar)?


Thanks.

2 replies

E
Community Debut
  • evebolan
  • Community Debut
  • May 28, 2019

I'd like to see this too. These were standard reports I could get when we used Zendesk but on here I've lost a lot of the stats I'd been curating regarding how my readers interacted with articles. 

suprabha.somanathan
Community Debut

Darla and Eve,


We have our thinking hats on and are happy to be working on making the new Analytics module (replacing reports) as intuitive as we could.


Reporting/statistics on the solution articles has been one of the crowd's most frequent and favourite ask, we must agree.

Our product managers are aiming to bring this very soon in the near future. Please watch this space for updates on this!


Cheers!

Suprabha, Freshdesk Community
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