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Reports on ticket status

Related products:Freshdesk
  • July 17, 2015
  • 3 replies
  • 24 views
J
Contributor

is there a way to get reports on the duration of the ticket status ?

for example : product A has an average time on "waiting for third party".


3 replies

E
Apprentice
I agree. We have several statuses created so it would be great to report on this.

 

aravind.sundararajan
Skilled Expert
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Hello,


The Ticket Lifecycle report allows you to filter for time spent on tickets based on group, type, source,etc. You can further drill down the report metric to see the time spent in each status per filter value. For example, you can find out the time spent by the group Support split by status.




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aravind.sundararajan
Skilled Expert
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Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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