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Reports per SLA category

Related products:Freshdesk
  • December 27, 2016
  • 2 replies
  • 19 views
D
Apprentice

At present there is no way to Create a report for a particular SLA category. This renders SLA reporting pretty much useless. Can this option be added.

2 replies

M
Community Debut
  • mstraczkowski
  • Community Debut
  • August 22, 2018

Hi, I wonder if it's still like this? We have introduced categories for our tickets and now want to run reports with it. Is there really no way to do this?

aravind.sundararajan
Skilled Expert
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@Matthias If you're looking for a way to report on the SLA compliance based on individual SLA policies, I'm afraid it is not possible at the moment.


If the category that you're referring to is a ticket field (preferably a dropdown field), you'd be able to use the Helpdesk in Depth report to gauge the metrics.


Cheers!

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