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Reports per SLA category

Related products:Freshdesk
  • Dec 27, 2016 9:15 AM UTC
  • 2 replies
  • 31 views
Apprentice

At present there is no way to Create a report for a particular SLA category. This renders SLA reporting pretty much useless. Can this option be added.

2 replies

Community Debut
  • mstraczkowski
  • Community Debut
  • Aug 22, 2018 11:34 AM UTC

Hi, I wonder if it's still like this? We have introduced categories for our tickets and now want to run reports with it. Is there really no way to do this?

aravind.sundararajan
Skilled Expert
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@Matthias If you're looking for a way to report on the SLA compliance based on individual SLA policies, I'm afraid it is not possible at the moment.


If the category that you're referring to is a ticket field (preferably a dropdown field), you'd be able to use the Helpdesk in Depth report to gauge the metrics.


Cheers!

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