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New Idea

Reprocess Workflow Automator

Related products:Freshservice
  • August 21, 2025
  • 0 replies
  • 11 views

JaySpeer
Contributor
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We utilize the Workflow Automator to process Azure Automations through Web Requests pretty frequently for Software maintained by AD Groups.

In our Workflow, we have pass/fail criteria defined and upon failure, it creates an incident for our admins to investigate. Instead of resubmitting the request, it would be great if we had a way to reprocess the existing ticket so the requester isn’t receiving duplicate notifications.