Request for Notes / Action to be written to ticket when Supervisor / Observer action performed.

There is no way of knowing if actions and emails sent by those actions have taken place as there is no record on the ticket.

For a number of rules we send the customer emails to inform them of various actions. To ensure that a full audit of communication sent and received is recorded on the ticket these emails should also be recorded. If this is not possible then at least a note should be able to be added to say an action has occurred.

This would significantly benefit the whole automated action functionality by allowing full tracking of those actions that have taken place on a ticket.