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Request "tag" in condition of time triggers

Related products:Freshdesk
  • January 10, 2024
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I have many tasks in which I need to set up time trigger automation rules within exclusion by tags. However, there is no set up for tag in condition part of time trigger automation. I don’t know how to resolve it.

For example: I want to set up a rule that set status in to closed when some conditions are satisfied and tag contain none of “...”. And there is no condition for tag, I have no way to set up that rule. Using other fields are too inconvenient.