There should be significantly more options for assigning users to Requester Groups. Currently you can only create these based on Job Title and Department.
You should be able to create these using other requester fields, such as site, manager, or custom requester fields.
You also should be able to add specific users to a requester group. Currently if I want 3 specific people in a group I have to either change their department or job title to be the same, whether it's accurate or not.
