Requester groups need a lot of love. Their use is extremely limited and lack basic functionality that other more robust systems like Ivanti and ServiceNow have.
With a requester group I should be able to:
- Restrict Service Catalog Categories (Only works on individual items)
- Automate ticket workflows (For example, set priority or send notification when someone in the VIP group submits a ticket)
- Send an approval to a group (For example, a request for Salesforce access requires approval from one of two individuals in the "Salesforce Business Owners" group
Like others have requested, we should be able to manually add users to a requester group.
#3 is a big one for properly managing approvals. The workaround is to enter individual names into the workflow, but that is a nightmare to maintain.
