It would be great if requester location was a standard field available on tickets, to then be able to easily report by location and have it automatically populated based on the requesters location, or manually updated if the requester location is blank or incorrect.
We currently have a custom field set up with a “locations” custom object for validation however it is not available as a metric or reporting attribute on Dashboards. As a business we have over 22 locations with different agents covering different offices.
