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Requester Preferred Name

Related products:Freshdesk
  • February 1, 2013
  • 1 reply
  • 17 views
J
Apprentice

A simple request - I'd like to see a 'preferred name' field for customers, so the templates can sound more friendly. e.g. instead of saying:


Dear John Smith,


they can say


Dear John,


J 

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


You could create a custom contact field for this purpose and use the placeholder in the reply template so that it picks up the preferred value.


Cheers!

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