Requester works for multiple companies

I would also add that the system must support multiple companies for one user account.

We have an accountmanager who creates tickets on behalf of multiple customers. Right now we created an agent account for him but thats not a real solution because he has to enter a customer contact for each ticket.

We solved this by creating multiple email addresses but it would be nice if the above mentioned option could be added.

This is also a need for us. We work with Small Businesses and it's common for one person to own multiple companies (stores). 

We also have a simular situation. We develop websites, and work with partners. A partner for design, communication, etc. We'd like them to be attached to multiple companies (clients we have in common), and post a ticket under that company. Hope a solutions for this will come soon.

It seems we are stuck here with the issue of not being able to assign an email address contact to multiple companies.

The use-case is that our clients could be associated with several different companies and we need to tag the ticket with the company concerned so that it is meaningful.

If it were possible to do this we would be able to use the API to extract tickets 'by company'.

Because though we cannot do this we would have to use a custom ticket field to enter the company - and I cannot see a way to query the tickets API with a custom field.

So can Freshdesk please advise how we can associate one of several companies to a new ticket and then how we can view those tickets 'by company'.

This seems to be the one major obstacle to adoption at this point.

Thanks

Phil

We have the exact same problem - work is fed via internal account managers not customers direct, so we  simply need the ability to change the customer from with in the ticket itself,

surprised this is not an option

 We are looking for the same ability, since we have partners who frequently submit tickets on behalf of others. We need the ability to assign a user to multiple companies.

This is really important functionality for my company as well. We support many large multi-site restaurant groups and need to be able to associate a head office contact with multiple companies.

Any chance this will be scheduled?

We are evaluating Freshdesk to replace our existing support system, and this is something we really want to see implemented in Freshdesk. It must be possible to associate a contact/user to several companies.

I understand the use case for this. This is an idea we are exploring at this point. When I have more details about this, I will update this thread.

We would also like this here at Scalable Software.

+1 for Bloxx, we have a large reseller network who raise tickets for multiple companies 

+1 to just about everything in this thread. We're considering a reseller model and would have to be able to allow a user to see tickets from multiple companies. As it is, we already have a few users who are responsible for multiple clients and this makes it almost impossible for them - they have to have two FD accounts and log in and out of each. Awkward! :))

We could use the ability to support multiple companies for one user account. Many of our clients need to create tickets for more than one project or organization. Currently, the only way for them to accomplish this is to log out of one profile and into another if they want to have all of their tickets tracked appropriately. This really confusing and tedious for our users. 

Also, our other vendors/partners would like to be attached to multiple companies for the clients we have in common. Something similar to the functionality of Basecamp (37 signals) that allows vendors to be attached but with different administrative rights since we don't want them to have the same powers as our internal administrators. 

Thanks for your consideration. 

Hi,

I have seen this idea in other threads on the forum and its a feature I think I have also asked for in the past. This is currently the only feature in Freshdesk that I really wish I had. This is obviously a feature that people want so I don't see why this has not been actioned recently given the huge amounts of cool features you have been adding. Looking at other parts of the forum there seems to be ideas with much fewer votes that are being implemented and this hasn't even been planned yet.

Thanks

+1  - we deal with sub contractors that service many of our clients and would like their tickets to be associated with the client they are working on at the time.

Guys, any update on this? How much work is REALLY involved in implementing this feature? If you developed this, i could sign up an additional 10 agents. I'm only using Freshdesk for a very small part of our company at the moment to test the waters. If I had this feature I would happily expand the usage.

I'm certainly not the only one in this boat, it's quite frustrating as a user to use such a great platform which is lacking such a fundamental function.

We have added this feature to our roadmap. We don't have an ETA at the moment. We will update you once we have more details.

yes - all the same as above. Many small businesses have one admin person who acts for multiple companies and the ticket needs to stay with that company or else its a guessing game. The concept of a one to one relationship with email address to company is well out of date and never was a runner.

I think this would have a big appeal to many. It needs to be included in the API as well.

Its just one of those things that needs to be there to grab another audience. 

it would also allow multiple users to participate in a ticket under "company"  

+1 on this one.

we have a workaround for it, but it's not ideal.

We've asked our requester to create multiple email aliases. so company1@requester.com and Company2@requester.com. this way we can assign emails coming from this person to the correct company.

However the problem occurs when the requester replies with their generic email and instead of creating a note against the original ticket it creates a new ticket.

We also need this feature. We have a vendor's that work with us on projects for our customers. We need these vendors to only have access to view tickets raised by other members of their company, but we need the customer to be able to see all tickets raised by the vendors in addition to their own tickets.

The best solution at the moment seems to be to just include the vendors with the customers company, but then we cannot give them access to see all tickets they have raised (the vendor has raised) which isn't fantastic.

Iver had some conversations about this directly with Freshdesk - they started about a year ago.

Seems from the conversations I have had they are not interested in adding this feature due to its 'complexity', but have implemented live chat and phone services in that time.

I am now looking for an alternate provider as its beginning to cause real issues for me.