Requester works for multiple companies

Thank you for the apology, Abishek. It was rather confusing as I read through the thread, as it sounded like it would be a higher priority than it is. If contacts are separate fields that can be linked to, why can't there simply be a reference link in the company page that will query contacts, much like the the first field in the ticket form that queries the requestor? But, I notice that search fields like this are not among the options for us to add in when configuring the various form fields. This would be very helpful, and really not that difficult.

BTW - I was tired when I wrote that note - I meant to say "if contacts are separate tables" not fields...

This would be a useful feature for me, too!

This is also a much needed feature for us. We are a Multiple Service Provider that does support for multiple businesses. And many clients use a single email address across many companies. Has any progress been made with this Feature request?

Assigning a single user email to multiple companies would help tremendously.

Can we get an update on this Feature? Please. 

An update on this feature would be fantastic. There are so many people requesting this and it's been over a year since my first comment on this thread!

Has development started on this feature?

We are in need of this too, We have more then 5 client products that we service as well as internal support. We need our account team members to see and open tickets in each of their client portals as well as the internal support portal.

The last update from Abishek for FreshDesk is now 4 months ago (over a quarter) and still nothing to say what, when, if, if not.......

Please Communicate with your users - after all they are your paymasters - I, for one, am starting to look for an alternative solution as any hope of this feature fades into yet another quarter...

Disappointed that this still isn't possible, yet other features that I don't even see being requested are implemented. I'll be re-evaluating our decision to use Freshdesk when renewal time comes

This is the biggest thing missing for us - we have customers who might need to log tickets under several different companies. We aren't able to report properly on this at the moment because the company information isn't accurate.

We are waiting for this Feature since February this year. We would really like to know when this will be implemented. There are lots of user who need this feature. Now we're having al these work arounds with multiple logins etc. Not workable for us on the long term. 

So please give us some direction when this will be available. Q2 has passed. This year is not an answer. Q3 or Q4? Because we're running out of patience. 

Agreed, this is becoming a needed feature.

We are looking to start using a help desk system for the first time in our growing company. Freshdesk was the first trial we decided to go for and have discovered this is a feature we simply cannot go without. If this was a standard feature we would sign up today, unfortunately we will have to look somewhere else.

I Haven't seen an update from Freshdesk for 7 months. When is this feature due to be released? We are having some significant issues onboarding partner organizations without this fairly common feature.

Please let us know the status of this feature so that we know whether we need to evaluate other solutions. It's unacceptable to promise features and continually push them back and then not communicate - I'm disappointed in Freshdesk

This is also something that is often the case for customers we are having.  Same requester works for different companies (that are related to each other).  Now he needs for every company a different Email account.

It would be great to have this in freshdesk.

Hello Everyone,

We have made considerable progress on associating multiple companies to a contact in past month. Listing down a few functionalities that will be possible:

1. Agents will be able to add multiple companies to a contact (say, James)

2. While James submits a ticket from the customer portal, he will able to select one of the companies associated with him

3. James can later modify the company, if necessary

4. Agents will be able to modify the company associated to the ticket at any point.

5. In reports, when a company filter is applied, the tickets raised for the selected company will be taken into consideration.

We still have quite a bit of changes that we have to make as the feature touches forums, all of our integrations, customer portal, ticket filters, etc. But we aware that associating multiple companies to a contact has been one of the most requested functionalities and we are definitely working hard towards releasing it. I’ll keep this thread updated as we make more progress. Let me know if any of you have specific questions about how the feature will work.

That is great news, when should we expect this feature to be released? Our trial is about to expire and we need to make a decision on what to do. If you can provide an approximate release date and which level of subscriptions will include this feature, I will be happy to sign up today.

Hi Kallen,

Hope your trial been coming along well. We are still early on in the development phase, and we will be unable to commit on a definitive timeline as there could be iterations. To be honest with you, it is unlikely that the feature will be rolled out before January since the magnitude and scope of the change is large. While this might be disappointing, we wanted to make that we set the right expectation so that you can decide accordingly. Let me know if you have any questions.

Waiting for this feature as well, this is the only show stopper for us currently. Keep up the good work!

Hello Janini,

Is there already a planning available for when we can expect this feature?

Hello Ruben,

Hope you had a great start to the new year. We have made great progress in building multiple companies per contact. I am positive about wrapping it up in the coming months. We are roughly looking at a timeline of Q1 end as of now. I'll post more updates as we near completion.   

Thanks,

Janani