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Requesting Ability for an Agent to create a Canned Response for themselves from the ticket creation view

Related products:Freshdesk
  • March 27, 2025
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Can an agent create a canned response for themselves from the ticket creation view?  Is it possible to add this feature?  Would it also be possible to add a process for a secondary review by a content manager prior to giving the agent ability to publish a canned response to all agents?